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Communications Training Officer 5th Edition (CTO) - August 4-6, 8:00am- 5:00pm -  $259
The Communications Training Officer (CTO) course focuses on the essential elements of a one-on-one training program. Topics include the roles and responsibilities of a trainer, adult learning styles, documentation, and counseling techniques. Students receive a CD with sample forms and a demonstration of APCO Institute's Expectations. 
Register at http://www.apcointl.org/institute/index.htm


Communications Center Supervisor (CCSC) - August 4-6, 8:00am- 5:00pm -  $349
APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.
Register at http://www.apcointl.org/institute/index.htm


Surviving Stress - August 6, 8:00am- 5:00pm -  $150
Stress affects people of all ages, professions and life situations.  Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact.
Register at http://www.apcointl.org/institute/index.htm

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Public Safety Communications Building Blocks - Saturday, August 6- 12:30pm- 4:00pm
 APCO Members - $50, Non-members - $100

This is a great opportunity for solutions and technology providers to better understand the dynamics and operations inside a public safety communications center. Designed for individuals new to the public safety communications profession or professionals seeking to refresh their knowledge.

Public Safety Communications Building Blocks will provide a foundation to help you succeed on your career path.

Presented by APCO Staff, this three hour course attendee’s will learn:

  • PSAP Configurations
  •  Telecommunicator Roles and Responsibilities
  • E9-1-1 Concepts, ANI, ALI and MSAG
  • 9-1-1 Access & Location Types
  • Landline, Wireless and VoIP Call Processing
  • 9-1-1 System Functional Elements, such as CPE, CAD, Radio
  • Common PSAP Interfaces
  • The Future of IP Based Emergency Communications

Reserve your seat today! CLICK HERE to Register! 
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Introduction to Broadband - Saturday, August 6 - 8:00am- 5:00pm

Broadband—high-speed mobile data networks—has been identified as an emerging technological capability with significant near- and long-term impacts on public safety agencies nationwide.  Whereas public safety has used wired and fixed-link wireless broadband data services, the world of true mobile broadband services is new and developing at a rapid pace.  Recent national events, including the allocation and basic operational rules for spectrum dedicated for public safety, present a mix of unknown capabilities, opportunities, and challenges.  These developments also provide a distinct potential for sharing spectrum, services, facilities, and capability with commercial service providers.  The potential to develop systems that facilitate interoperability to support multi-discipline and multi-regional responders is unprecedented. But developing a strategy to manage this migration to broadband is a complex process facing the public safety communications community. 

In response, the National Institute for Emergency Communications (NIEC) has developed an Introduction to Broadband course, which will presented by SEARCH, The National Consortium for Justice Information and Statistics.  It is intended to be a high-level introductory course that will provide attendees a general understanding of the broadband landscape and its impact on public safety. The course will realistically address agencies’ current status, needs, and impacts, while considering the challenges this emerging technology presents.  The knowledge gained from this course will help agencies make better informed decisions as users begin to share the future of their public safety communications networks with broadband.

During the course, students will explore broadband, its definitions, and the many ways in which it applies to public safety operations, including fixed (wired), wireless (non-mobile), and mobile (wireless).  They will learn the basic capabilities, technologies, and services supported by wireless networks, including Land Mobile Radio (LMR), Wi-Fi, Bluetooth, and wireless broadband commercial wireless services.  The course will address 4.9 GHz and 700 MHz frequency band operations, and students will discuss and engage in an interactive exercise to develop a process that assesses local requirements and limitations, along with basic available technology capabilities, in order to determine appropriate localized solutions for future planning decisions.

To register for this FREE Course please visit http://www.search.org/programs/safety/apco/2011/  
 

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