Crisis Negotiations for Telecommunicators - Thursday, August 11- 8:00am- 5:00pm -  $150 
Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully.
Register at http://www.apcointl.org/institute/index.htm

EMD Manager - Thursday, August 11 - 8:00am- 5:00pm - $150
This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program.
Register at http://www.apcointl.org/institute/index.htm
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Thursday, August 11 - 8:00am- 5:00pm -  FREE
Train-the-Trainer Seminar: Call Center Best Practices in Handling Calls of Missing & Exploited Children (TTT) 
This one-day training is designed to help a PSAP adopt national standard ANS 1.101.1-207 that defines the role of telecommunicators in response to calls about missing, abducted, and/or sexually exploited children. The curriculum is delivered through a combination of lecture and group interaction.

At the end of the day, public safety telecommunications trainers will have a thorough understanding and functional working knowledge of the ANSI standard and a Call Taker’s Guide that complements it.  Participants will be provided assistance in developing an action plan for incorporating training material from this course into their agency/ organization’s telecommunicator training program.

Program Highlights
History, scope and scale
Model policy
Best practices for effective response
Availability and use of resources
Call intake analysis applications
Action planning strategies

Target Audience
This program is designed for public safety telecommunications professionals who are directly responsible for the training and ongoing operational competencies of 9-1-1 / emergency call-takers, dispatchers and telecommunicators.

Click here to register for the 'Train-the-Trainer' course. This class is for TRAINERS only.
Frontline telecommunicators are invited to complete FREE online training. Click here to access the FREE online training.

Thursday, August 11 - 8:00am- 5:00pm - FREE
Time to Act:  The 9-1-1 Center and Missing Kids Course (COMM)
There is now a national standard for 9-1-1 best practices for these calls, established in collaboration between NCMEC, NAED, APCO, NENA and Amber Alert.  Course is designed for 9-1-1 call center directors, managers and others in leadership roles. Participation meets one of the key requirements for a 9-1-1 Center to become a recognized NCMEC partner.
This comprehensive 1-day course provides a compelling overview of the issue, looking at the legal, social, and healthcare implications of kidnapped children and runaways, and the important role of 9-1-1 and the initial emergency response.   

Program Highlights
• Scope and nature of the issue—dispelling the myths and presenting the facts around kidnapping, family abductions and runaways.
• The viewpoint and experience of a parent whose child was kidnapped
• Resources available from NCMEC to prepare for an event, including new on-line continuing education for telecommunicators 
• Elements of the new ANSI National Standard on best practices for 9-1-1 centers in cases of missing kids, and tactics for implementation
• What it takes to become a truly child-centered 9-1-1 center, in policy, training and operations
• How your 9-1-1 center can become  a recognized NCMEC partner

Target Audience
911 Call Center Directors and Managers

Click here to register for the 'Time to Act' course. This class is for Directors and Managers only.
Frontline telecommunicators are invited to complete FREE online training. Click here to access the FREE online training.

These trainings are requirements of the NCMEC 911 Call Center Partner Program. Agencies who adopt best practices receive FREE training and resources pertaining to call of missing and sexually exploited children. If you have any questions about these two trainings or how to become a NCMEC 911 Partner, visit www.missingkids.com/911 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

**Supervisors and front line telecommunicators are invited to complete FREE online training.  Visit www.missingkids.com/911 for further details.** 
 
Together, we can better protect our children and the children of our community!!